Customer Testimonials
Farouq our salesman was great, not pushy and very helpful with all our questions and concerns. Everyone that was in the dealership was polite and offered any help if we needed.
Started working with Jay Spencer on a lease for a 2026 Ioniq 5, which was fine initially. Partway through the process I was transferred to Justin Griffin, and that's when the experience declined. From that point on I received multiple pricing worksheets with inconsistent or contradictory numbers, including figures that didn't match from one section of the same document to another, and it took repeated follow-up requests to get basic information like the lease money factor. There was also consistent pressure to come in or commit same-day.
When I let Justin know another dealership had beaten their offer, his response ... Read More DealerRater - Aug 11, 2026
I had 3 free oil changes and 2 were owed me. Until I found out they had to be used within 2 years. I only travel 1500 miles ago year. And they told me I missed the 2 year mark by 7 days. Too bad. So I had to pay 84.00 for the oil change. Dave at service was king and added a coupon. Oh well. Still love the dealership.
The service department has excellent customer service. You are greeted upon arrival with a smile
Mike was very efficient and expedient as he helped us get through all of the necessary paperwork to purchase a new Tucson. He made the process easy and answered all of our questions. He also worked to deliver my car to NH in a timely manner that accommodated my work schedule and patiently reviewed all of the features of the car with me after it was registered.
Dropping car off for service is SO quick and easy. They didn't try to upsell me or push any additional services. Work was completed well before committed delivery time. Staff were all super nice and friendly. Work on car done right and at price quoted.
Very easy to set up appointment and to even reschedule. Staff is friendly and efficient. Best dealer experience.
Had a great experience with them. I did not feel pressured to buy only from them which other dealers do. I communicated offers I got from other dealers for same suv and package and they were more than willing to work with me to come up with a similar package. Farouq was a star. Very friendly and available for any questions I had.
Very friendly, knowledgeable, and beyond professional staff, made the buyer extremely comfortable, would recommend to everyone
I like the sales manager he is really cool and made our experience smooth without any hassle
The service was good but the front office staff were condescending and argumentative with me.
They were honest ahead of time about probably not being able to fix my car day of as they really needed to see the damage to know what to order, etc. This helped me be able to plan ahead and they prioritized putting it on the lift to get me back on my way quickly and return another day. Their honesty and experience saved me from wasting a day.
Dealership is large. Other than trying to fund an available employee when I first walked in, my experience here was very good. My salesperson was very straightforward as was the finance officer. My questions were answered and I got a decent price for my trade in.
I purchased a preowned Rivian from Nucar Hyundai of Norwood on April 2, 2026. The transition was not entirely smooth due to an unforeseen incident that occurred while the vehicle was being inspected, but the team at NuCar handled the situation with professionalism and care.
My salesperson, Farouq, was excellent to work with. He was consistently reachable by phone, upfront with all available information, and even met me in Connecticut—since I’m based in New York—at 10 PM to complete the vehicle exchange with my trade-in.
The situation was escalated to the sales manager, Guersy Lindor, who was also very professional. ... Read More DealerRater - Jul 4, 2026
Having bought 2023 Hyundai Santa Fe Calligraphy from Marshall. Marshall always provided excellent service and was very responsive. The Santa Fe needed a transmission, and I was ready for a fight but David and the entire service treated me and my Santa Fe with the upmost respect. I can not say enough good thing about Nucar Hyundai
They really work with you, very attentive and clear communication in every aspect of what you looking for and your needs.
Easy process and simple, clear negotiation. A bit pushy during the final finance sign up but expected. A shout out to Marc Cremer, our rep who as great and easy to work with. Answered all questions and concerns.
Very nice comforting environment, I was ready to spend a little out of budget but luckily the sales rep Billy came to me with an even better and affordable option, so that was much appreciated when they could of just sold me the one I tested first as most dealerships probably would have.
This guy is impossible to talk to. Whenever I asked a question, he’d respond with something completely different, deliberately trying to confuse me so he wouldn’t have to answer a question. If I repeated the question, he’d get annoyed and say things like “listen, I am doing a lot to help you” “the only reason why I came in today was to help you,” as if to make me feel guilty for doing his job. Incredibly rude and condescending. And then when all was said and done he gave the financial aid department the wrong information, which ... Read More DealerRater - Jun 2, 2026
Very pleasant to work with. Felt like he was up front and honest. No pressure and kept in contact thru the whole process.
Excellent! Very professional customer service and we are so happy with our new car! Cedric and Joel are the best and made the process easy and stress free. We appreciated all the follow up after our purchase.
Josh is service is wonderful. I love the game show reruns on the waiting room tv
We bought Tucson SEL Hybrid from this dealership. Marc Cremer helped us through this process, and he was helpful in explaining the details of the car and in securing a car with my specifications. He was in communication with me through out the process. Overall it was a nice experience buying a car from them.
Farookh was super helpful and patient with my first ev purchase. He was also very prompt and got me delivery of the car when I needed it
Purchased 2108 GMC Arcadia noticed a week later that the rocker panel on the passenger side was falling off. This could cause an injury entering or leaving the car or completely fall off. Apparently safety is not a concern once car is taken off the lot. Was told if it was noticed before accepting delivery it would have been fixed?? So buyer beware, not going to fix anything once vehicle is picked up.
Great overall experience, made an appointment online and received email with name of sales person and manager and follow up with a text. The car was already in front when I arrived and Anthony explained all functions and features of cars in detail. Very courteous and had a great conversation during the test drive and while waiting for paperwork.
Nucar Hyundai was a great experience especially being nervous buying a new car.Fast,easy and would recommend to everyone.
Had a great experience working with Mike to lease a new Santa Fe. He was transparent and super helpful and knowledgeable!
Great service and professionalism. Always met at the car upon arrival to confirm information and service to be completed
We've dealt with Nucar and its predecessors for several years. Always top notch service! From sales, to finance, to service, no complaints. Shoutout to Mark Cremer. Great leasing/sales consultant!
Very nice guy to work with. Ideally one needs to know what deals are available at other dealerships in the area to get the best price.
Billy Rosado helped me find a car to lease and the process was seamless! I could behave asked for a better client advisor!
Great experience, transparent pricing, and friendly service. The team was professional, responsive, and made the whole process smooth and stress free.
Worked with Marshall, and he was very accommodating and answered a lot of questions about the new Santa Fe hybrid
Dealership was friendly and helpful with my questions and what car I was wanting to purchase.
Polite and helpful. No pressure and honest. Got the best price right way. Cedric the in business office was also the best.
My experience with Billy was great. He was great to work with, very professional and he explain every step of the process. I drove 2 hours to purchase the car and Billy worked with us and was able to secure a great deal. He went above and beyond to make sure the car was registered, ensured, and ready so that I could take the car with me the same day so I wouldn’t have to return a second time! The manager Jay also worked with us and was instrumental in getting the process done. I definitely recommend this dealer. Enid ... Read More DealerRater - Mar 18, 2026
I would like to say thank you to Mike k for a great experience at Nucar. His expertise and knowledge of your products was excellent. Very willing to listen to my needs and fit me into the vehicle that fits those needs. An excellent guide through the entire process
Billy was awesome very knowledgeable he help me out a lot answered all my questions
Billy was pleasant to deal with and once he knew we were serious assisted in getting us what we needed
When arriving the service representative was professional and friendly. It was hassle free and everything was done quickly.
The Service department staff are all excellent. I worked with Chuck on a recent recall and he made the process seamless. I arrived at the appointed time, Chuck checked me in, and my service was completed promptly. Once complete, Chuck provided a clear, concise explanation of the work that had been completed and was prepared to answer any questions I had. Overall experience was a 10 out of 10.
Mike was great to work with. Super efficient and got me and my son out as quickly as possible. Even came in on his day off so my son could nock up the car without me!
polite respectful efficient. Wait time was very reasonable. All employees from start to finish were polite and helpful
Would Not Recommend: Poor Overall Experience at Nucar Hyundai of Norwood, MA
My experience with this dealership was very disappointing. During the purchase, they tried to include a very expensive service—described as an equipment charge—without clearly explaining or discussing it in advance.
Despite being told multiple times that reimbursement for an auto inspection I paid for would be issued, more than 5 months have passed with no resolution. I followed up repeatedly via phone and email with both Chuck and Justin and was consistently told the reimbursement was approved and being handled, yet no action was ever taken. Do ... Read More DealerRater - Feb 9, 2026
Bought my car in 2021, to date in all the times I have taken my car to the dealership, no problem whatsoever!
Marshall Jean was the most helpful and courteous salesman. He got the car that I wanted in an efficient, no pressure manner. Marshall also demonstrated excellent knowledge of the details of operation of the electronic safety systems of the car.
Joel was friendly and professional. He was helpful getting me into the car I really wanted. He is a great communicator and I was able to drive away in my new car in a couple of hours. This was the BEST car purchasing experience I have had. He knows what he’s doing and things went super smoothly.
service department lies to avoid honoring class action warranty on poorly designed hyundai engines. Do not trust them or buy cars here.
I can’t say enough about my NuCar experience. I wandered in and was greeted by Marc Cramer. I told him what I was looking for. We then both went on vacation but Marc followed up as soon as he returned. We agreed to a deal on a new Santa Fe. Was totally impressed with this dealership and especially with Marc. Highly recommended!!
Entire service department staff is helpful and always goes out of way to ensure the car gets the care it deserves.
I brought my car to the service department and was impressed with the staff very much. They were very courteous, respectful and made sure my car was seen as soon as possible. I know when I buy my next car I will come to this dealership. If anyone has a problem with their car, come to Nucar Hyundai.
Very straightforward and no hassle process to buy our new 2026 Ioniq5. Would recommend them.
Corporate sales model issues at their worst- not to knock the employees, as this seems a system issue, but no one is incentivized to care about the customer experience unless the car is in process of being sold.
I called for a test drive appointment to confirm the car was unsold and would be on the lot when I arrived. I took time off from work and drove 45 minutes the day after I called, only to arrive and face confusion. First they told me they did not see the car listed at all, could I find it on my phone. ... Read More DealerRater - Jan 16, 2026
Mike was great, super helpful and straight forward! Got a great deal. Very patient and easy to talk to.
These guys made getting a deal done pretty easy. They offered a really good deal on my Tucson SEL lease and were fair and reasonable through the negotiation process.
Very friendly and helpful sales and service teams; professional and knowledgable about their vehicles; helps to have a good product to sell!
Joel Lobo was very pleasant, efficient and professional. He made the entire purchasing process easy. I would highly recommend Mr. Lobo to anyone. Thank you!!
Excellent customer service, Billy helped me negotiate the best possible deal. I definitely recommend this dealership.
I had a wonderful first car buying experience at Nucar Hyundai. I went in interested in looking at a 2026 Tuscon, and Namig was extremely knowledgable and helpful throughout the entire process. He was very straightforward and really took the time to listen to what worked best for me. He helped make buying my new Tuscon an easy and exciting experience! Everyone at the dealership was very friendly and helpful, would recommend Nucar to anyone looking to purchase a car!
Thank you to Farouk & Jay for making my leasing experience easy & really listening to what I wanted in my new car at the payment I could afford. Everybody was so courteous & helpful. I didn't feel rushed or pressured at all. I definitely would recommend.
At Nucar Hyundai we had, excellent service. 0 wait time upon arrival and appreciated the transparency and honesty of the salesman.
Nucar Hyundai of Norwood made for a straightforward and trouble free process when I bought my Elantra here.
I recently purchased a 2025 Hyundai Tucson. I went in to find out about leasing for the first time. Namig was my salesperson and he was so patient and friendly. I enjoyed the experience and would definitely recommend Nucar and Namig.
Great place and great cars Marshall Jean knows his job well and was very very helpful would recommend him to all hope he’s still there when our lease ends Thanks again Marshall
We had a great experience working with Chuck to purchase our Santa Fe. He worked with us to get the exact car that we wanted at a great price. Everyone at this dealership was very professional. Not once did we ever feel pressured and the entire process was seamless.
Cannot Recommend Nucar Hyundai of Norwood, MA.
Very disappointed with my experience at this dealership. During the purchase process, they attempted to add a clear-coat paint service ($900+ calling it some kind of equipment charge) to the price of the vehicle without clearly discussing it beforehand. I was promised my car would be ready for pickup at a specific time, yet it still wasn’t ready when I arrived. I was also sent home with the car but without any of the purchase paperwork, which was frustrating and made the whole transaction feel completely unorganized.
In addition, I was told multiple ... Read More DealerRater - Dec 2, 2025
Had a great call with Justin , and decided to visit the dealership. Their price was fantastic. Had exactly what my wife wanted, so we purchased a new Tucson. Very satisfied!
The salesman was polite and friendly . He was knowledgeable and helped me find a car within my price range
The staff was friendly and didn’t pressure me into anything during the car buying process.
I had a great experience at Nucar Hyundai. Joel and team made the process quick and easy. The purchasing process was fair and efficient. I drove cars at several local dealerships and had the best experience here.
7500 mile service. Easy Communication was A1 Friendly guy. Chuck was very amenable and nice
I had great experience working with this dealer. I recently bought Hyundai tuscon and it’s amazing
We had a great experience here. Mike was absolutely amazing and worked with us to get the car we fell in love with inside of our budget. It was a quick and painless experience and we are beyond pleased and love our new car. We traded in my 2018 Nissan and got a great trade in deal for it (honestly more than others had offered). Mike was honest, kind and made us feel heard. Finance was also very easy and super helpful (and I’m totally blanking on a name I’m sorry) but he was also great. Thanks Mike and ... Read More DealerRater - Nov 12, 2025
Great service. Joel answered all my questions. Had car ready for me to test drive.
Very friendly, clean, David in service always treats us well. We have bought 4 cars here over the years and get our cars serviced here
Start to finish great, no-hassle, no-pressure, customer service from the salesman Farouq, Sales Manager Jay, and Rich in Finance
I had a very pleasant experience purchasing my new Kona Ltd. The car I was interested in was in stock and the sales consultant was very helpful explaining all the features of the car. I received an excellent trade in price fit my 2018 Kona and am very happy. The business manager was very helpful and explained available add on services. The whole experience was very nice and I quickly had my new car,
Kerry made the lease I was looking for easy. His follow up is outstanding and never hesitated to answer questions for me.
I had a really good experience at Nucar of Norwood.Very professional and knowledgeable employees.I recommend anyone who has a Hyundai to use this dealership.
Wonderful experience working with Nick in service. Kept me informed on my repair, explain the process very well and went above and beyond to help me. Forever grateful! And will always come here for service!
Very passionate about selling cars, 10/10 would recommend this salesperson and dealership again for friends and future purchases
I purchased my car Lasorday weekend from salesman Kerry, he lied to me about the car it had things wrong with it and he told me it was just being serviced, finally picked up my car two weeks later, they didn't give a xxxx that I was unhappy that I was wrongly treated!! Do not buy a car from Kerry he has no customer service what so ever.
Very Helpful, always clean and well kept service area. Very knowledgeable about my vehicles. Great location.
I brought my Tuscan 2019 for major warning sign check up. I was told that there is damage to a camera because someone hit my car at the rear. It would cost over $3000 to fix it. I don’t recall if someone hit my car or I backed into one. I don’t see any evidence of it on the fender either. The warning sign is not present always. I wonder if there could be something loose. I wasn’t satisfied if dealership service.
took 3 months to fix the car problem ( “transmission” ) but got my car as promised.
Professional!! Made a deal and stuck to it. No suprises. Drove 4 hour because no dealership in my area was able to make a deal happen.
I truly appreciated my recent Nucar experience. From the first phone call with the very busy female who works in the office and patiently answered my questions as she scheduled my appointment (my apologies for not getting her name but kudos to you with the many hats you obviously wear and you wear them well!!) to David, the gentlemen who oversaw my appointment. David kept me informed of the happenings, provided me with plastic wrapped utensils I need to eat my lunch, and gave me a loner car over night because the main part they needed hd to be ordered ... Read More DealerRater - Aug 19, 2025
Our salesman, Quintin, was patient and professional. On his day off, he picked up his phone twice when the insurance agency did not respond. He worked hard to get our car ready for our upcoming trip. He is an example of the kind of ethic one would expect from a business.
Great place to buy a car, everyone seems friendly and willing to help or assist in any way.
Friendly and timely expert service. I always get greeted with kindness when I see David and he is a pleasure to work with. I have also found Sonya to be a great communicator and super knowledgeable when I call to ask a question or book an appointment. This time I worked with Colin and he let me know every step of the way via text.
Farouk was awesome! Exceeded expectations and was very quick regarding his follow-up….great job!!!!
Tremendous sales, finance & management members provided a pleasant, informed & relaxed experience choosing a vehicle. The test drive and customer relations were overall gratifying.
Great communication. Problem identified and remedy was quick. Dealer met expectations and would recommend to others. John
Joel is courteous and friendly sales agent. He listened to my car concerns carefully and helped me find exactly the car I was looking for. Throughout all the hustle and bustle of the showroom and the time Joel needed to complete all the purchase details, I never felt unattended or out of place. I drove off a happy customer!
Joel did whatever he could to get me the car I was looking for. He is thorough, communicative and has a great sense of humor!
We always receive top notch service at Nucar Hyundai in Norwood . Nick and David in service are the best.
They were very helpful, kind, and courteous during the purchasing process, and their service department is beyond excellent.
Farouk was very informative and helpful in our choice of car and financing it. And he was a pleasure to work with. I highly recommend him.
Nucar Hyundai of Norwood gives excellent customer service. They are very thorough in providing their customers with all the information they need about their products to make sound decisions about their purchases. We give Nucar five stars!. Everyone was very professional and very friendly. Cedric was our salesperson and we can't say enough about how he helped us with our purchase from start to finish. No pressure at all and very patient with all of our questions. Went above and beyond for a complete and smooth transaction. Even after the purchase, he has been there for us with any ... Read More DealerRater - Jul 14, 2025